Job Description Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers. The Client Engagement team is the bridge between IT and the business; the team serves as a liaison between Partners, Practice Groups and Corporate functions to ensure that technology initiatives support clients’ broader business goals. It was established to ensure that stakeholders receive a clear and accurate message about the advantages and availability of the Firm’s ever-evolving technology offerings. The team is based in multiple regions to provide broad geographical coverage and you will report to the Client Engagement Director. How you will make a difference as a Client Engagement Lead at Fragomen: As someone skilled at communicating technical concepts to all levels at client organizations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap. In the role, you will be responsible for: Understanding and Presenting Technology Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business. Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes. Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology. Becoming a subject matter expert of the tools being demonstrated. Product Sales Own Account Strategy & Growth: Develop and execute account plans to drive revenue, retention, and expansion within assigned accounts Identify upsell and cross-sell opportunities aligned to customer business objectives Drive revenue growth for assigned product(s), including new sales, expansion, and renewals Build and manage pipeline aligned to revenue targets Drive Product-Led Sales Position product offerings based on customer needs, market trends, and competitive landscape Partner with product teams to translate features into business value for clients Lead Deal Execution Manage the full sales cycle from opportunity identification through close Coordinate internal teams (pre-sales, legal, delivery) to ensure successful deal execution Market & Customer Insight Provide feedback to product and marketing teams on customer needs, competitive insights, and market trends Influence product roadmap through voice of the customer Align with Product & Influence Roadmap Translate customer and market feedback into actionable product insights Strategic Relationship Management and Alignment: Develop and maintain relationships with clients and partners. Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs. Translate business objectives into actionable technical requirements and initiatives. The role involves working closely with business units to gather, analyze, and document their technical requirements. It is essential that these requirements are clearly and effectively communicated to the appropriate technical teams. Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs). Client Satisfaction and Retention: Monitor client satisfaction and address any issues or concerns in a timely and effective manner. Proactively identify opportunities to add value and improve the client experience. Collaborate with internal teams to ensure that client expectations are met and exceeded. Project Coordination: This role supports the coordination of projects by aligning stakeholders, tracking progress against key milestones, and ensuring timely communication between business and technical teams. The individual will help identify and mitigate risks and support overall project delivery to ensure business needs are met effectively. Cross-functional Collaboration: Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients. Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise. Let's talk if you have the following qualifications and experience: Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions. Strong presentation skills and proven track record of successful presentations. Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences. Experience creating documentation and presentations. Enjoy working within a cross functional team and have the people and communication skills required to do that well. Quickly learn complex concepts and technologies. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.