CAREER OPPORTUNITY

Manager, Audit and Investigation

Location : Vancouver, BC

Status: Full-time Permanent

Affiliation: Excluded-Management

Salary range: $122,930 to $164,873

Competition #: M025-25

Application Deadline: September 12, 2025

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion (TR & EDI) is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

The Opportunity

As Manager, Audit and Investigation , your primary function is to lead the organization’s oversight of legal aid lawyer performance, billing compliance, and complaint resolution. The role ensures that contracted lawyer services are delivered in accordance with policies, organizational standards, regulatory requirements, and client needs. Leading a team of staff lawyers, investigators, auditors and analysts, this position helps protect the integrity, quality, and accountability of service delivery provided by LABC’s roster of tariff lawyers.

Key accountabilities include, but aren't limited to:

Leadership & Strategy

• Develop and lead the Audit and Investigation department, setting its strategy, work plans, and operating procedures
• Establish and maintain policies, protocols, and manuals for the work of the department including billing audits, complaints management, and performance monitoring.

Complaint Management

• Oversee the intake, triage, investigation, and resolution of client complaints relating to tariff lawyer conduct and performance in accordance with established policies and procedures
• Establish and maintain complaint processes that are transparent, fair, timely and efficient with appropriate escalation and prioritization protocols

Billing Audit & Compliance

• Direct risk-based as well as random audits of tariff lawyer billings to assess compliance with policies and contractual terms
• Maintain a framework for annual audit cycles and continuous improvement

Reporting

• Develop and prepare dashboards, reports and summaries to facilitate oversight and reporting, and to inform organizational strategic planning
• Prepare and/or contribute to reports, to the Board of Directors and its committees

Supervision of Staff

• Hire, train, supervise, evaluate, discipline, and dismiss department staff as required
• Approve vacation, time off, training, expenses, and manage the attendance of department staff
• Manage and oversee the work of consultants, and negotiate and administer their contracts as required

General

• Represent the department, make presentations, participate in committees, and participate in LABC projects within other areas
• Challenge current practices and evaluate opportunities for improvement

Who We Are

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.

Legal Aid BC is in the early stages of, and committed to a transformative journey of embedding Truth and Reconciliation, and Equity, Diversity and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community , be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

To understand why legal aid matters, and our commitments to Truth and Reconciliation, and Equity, Diversity and Inclusion, please explore our website, planning and guiding documents at https://legalaid.bc.ca/.

The Ideal Candidate

You have a Graduate or professional degree in law, business administration, risk management, accounting, or a related field. 5+ year of progressively responsible experience in compliance, risk management, audit, or a similar oversight function. Experience in oversight of regulated professional service providers (eg. legal, health care, financial) Prior leadership or management experience. An equivalent combination of training, education and experience may be considered. You strive to exceed expectations and are a team player.

We Offer

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

For additional information regarding our extensive benefits package, please explore our careers page at: https://legalaid.bc.ca/about/careers/why-work-here.

If you are interested in joining us – visit our careers page for the full job posting at https://legalaid.bc.ca/careers and apply now!

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.