Customs and Compliance Officer and Supervisor

Job summary

Prepare, review, submit, and monitor Canadian customs entries and import documentation, ensuring compliance with CBSA regulations and accurate tariff classification, duties, and taxes. Supervise and train customs team members, review their work, resolve clearance issues, and support efficient customs operations and continuous improvement.

Job details

We are seeking an experienced Customs and Compliance Officer & Supervisor to join our growing team. The successful candidate will be responsible for preparing, reviewing, processing, and monitoring Canadian customs entries while ensuring full compliance with Canada Border Services Agency (CBSA) regulations. This role requires advanced customs brokerage expertise, exceptional attention to detail, strong leadership capabilities, and the ability to manage multiple import shipments in a fast-paced environment. The successful candidate will also provide supervision and guidance to customs team members, ensuring high levels of accuracy, compliance, and service delivery. Key Responsibilities: Prepare, review, and submit Canadian customs entries and import declarations accurately and within required timelines. Process and monitor daily customs entries, Customs Coding Forms (CCFs), and all related import documentation. Ensure compliance with CBSA regulations, customs legislation, and client-specific requirements. Classify goods using the Canadian Customs Tariff and Harmonized System (HS) codes. Calculate applicable duties, GST/HST, and other import taxes. Prepare and submit CBSA adjustments, corrections, drawback claims, and refund requests. Onboard Non-Resident Importers (NRIs), including Business Number (BN) registration and CARM portal setup. Review shipping and commercial documentation for completeness and accuracy. Coordinate with clients, carriers, government agencies, and internal operations teams to resolve customs-related issues. Maintain accurate shipment records and customs documentation within CargoWise. Monitor shipment status and proactively address customs clearance delays. Stay current with CBSA regulations, customs legislation, and industry best practices. Support continuous process improvements to ensure efficient customs operations. Supervise and support customs team members, providing guidance, training, and quality assurance. Review customs entries completed by team members to ensure compliance and accuracy. Review, calculate SIMA on applicable goods. Apply for Drawbacks, corrections and Adjustments when necessary. Assist with onboarding and training of new customs personnel. Support management in maintaining service standards and operational efficiency Minimum Requirements: Minimum 7 years of progressive experience preparing, reviewing, and submitting Canadian customs entries and import declarations in accordance with CBSA regulations. Valid Certified Customs Specialist (CCS) designation or passed the CBSA Customs License Exam with a minimum of 3 years' post-certification experience is a MUST. Strong knowledge of CBSA regulations, tariff classification, HS code classification, and customs compliance requirements. Experience onboarding Non-Resident Importers (NRI), including Business Number (BN) registration and CARM portal setup. Advanced working knowledge of CargoWise (WiseTech Global) is required. Ability to process and monitor daily customs entries accurately and within required timelines, including Customs Coding Forms (CCFs) and related import documentation. Strong knowledge of the Canadian Customs Tariff, duty rates, GST/HST, and tax calculations. Experience preparing and submitting CBSA adjustments, corrections, drawback claims, and refund requests. Previous supervisory or team leadership experience within a customs brokerage or customs compliance environment. Strong attention to detail with excellent organisational and problem-solving skills. Ability to manage multiple shipments and priorities in a fast-paced environment. Strong communication and interpersonal skills with clients, carriers, government agencies, and internal teams. Additional language skills are considered an asset (e.g. French or Mandarin). Experience working within a customs brokerage, freight forwarding, or logistics environment. Knowledge of air, ocean, and ground import processes. What We Offer: Competitive salary based on experience. Extended Health Benefits. 100% remote work environment. Opportunity to work with an experienced international logistics team. Professional growth and career development opportunities. Supportive and collaborative work culture.

What you’ll do

Prepare, review, submit, and monitor Canadian customs entries and import documentation, ensuring compliance with CBSA regulations and accurate tariff classification, duties, and taxes. Supervise and train customs team members, review their work, resolve clearance issues, and support efficient customs operations and continuous improvement.

Requirements

Requires at least seven years of progressive Canadian customs entry experience and a valid CCS designation or a passed CBSA Customs License Exam with at least three years of post-certification experience. Candidates must have advanced CargoWise knowledge, strong expertise in CBSA regulations and Canadian tariff and tax requirements, NRI onboarding experience, and prior customs team leadership experience.

Benefits

• Extended Health Benefits
• Remote Work
• Professional Growth And Career Development
• Supportive And Collaborative Work Culture

Listed skills

• Quality assurance · Preferred
• Team Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Canadian Customs Entries
• Customs Compliance
• CBSA Regulations
• Tariff Classification
• HS Code Classification
• CargoWise
• Customs Coding Forms
• Duty And Tax Calculations
• CARM Portal Setup
• Non-Resident Importer Onboarding
• Customs Adjustments And Corrections
• Drawback Claims
• Team Supervision
• Quality Assurance
• Import Documentation
• Shipment Coordination

Job areas

• Logistics
• Transportation
• Management & Leadership