The Representative, Membership Services (MSR) is responsible for the providing timely, accurate, quality client service to members of the Law Society, as well as to client department and outside agency constituents. This includes provision of financial and administrative services to members (fee adjustments, status changes, letters of status, certificates of standing, LSO Portal support, processing of photo id cards, diploma replacements), completion of financial transactions on behalf of members (adjustment of invoices, and refunds) and provision of timely accurate information in response to licensees’ Continuing Professional Development requirement and other membership service inquiries.
The Representative, Membership Services will also assist paralegals with reviewing and inputting professional liability insurance information into the database.
Client Service Delivery
Performance Goals, Targets and Standards
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.