The Manager is responsible for supervising the administration, processing and evaluation of claims for compensation from the Compensation Fund. The Manager is responsible for ensuring the effective delivery of services in all areas in accordance with legislated requirements, tribunal & court orders, and Law Society policies and guidelines.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Planning
In conjunction with the Director, Regulatory Services and members of the Division’s management team, ensures the development, consistent application and maintenance of policies, procedures and operating goals related to Compensation Fund programs.
Works closely with Finance and external actuaries and auditors to determine the required levy to maintain Compensation Fund viability.
Works with Compensation Fund Subcommittee and other bencher committees as appropriate to ensure that Compensation Fund functions adhere to Law Society strategic objectives and priorities.
On an ongoing basis, proactively identifies issues and opportunities and takes action to continuously improve work processes and develop appropriate policies and procedures.
Processes, policies and procedures will relate to the appropriate scrutiny, review and processing of claims for compensation by victims of licensee dishonesty.
Client / Customer Service Delivery
The Manager critically assesses and conducts legal analysis of claims based on the Compensation Fund guidelines and supervises the work of professional and para-professional staff involved in Compensation Fund matters.
Provides legal expertise and guidance to a professional team.
Creates and supports an environment of excellence for the delivery of services through promotion of innovation, adherence to quality standards, and effective use of resources and by instilling a sense of accountability.
Promotes the use and enhancement of planning and technology tools to assist in meeting departmental and divisional goals and the organizational regulatory and public mandate.
Continuously refines performance measures and targets to ensure maintenance of timelines and quality of work and works with other managers to coordinate activities and work progress.
Conducts ongoing file review and risk assessment to determine urgency and action required on claims matters.
Identifies issues which may affect the interests of claimants, clients and other parties.
Responds to inquiries from the public and the profession, as well as Senior Management and Benchers, related to Compensation Fund matters.
The Manager will carry a caseload and have oversight on complex high-profile matters.
The Manager reviews all grant recommendations and closing letters where no grant is recommended, to ensure files are handled in accordance with the Law Society Act and Guidelines established by Convocation.
Performance Goals, Targets and Standards
Pursuant to By-Law 12, approves and processes Compensation Fund grant recommendations within the limits for staff approval and ensures all grant recommendations, including those to be decided by the Compensation Fund Subcommittee , are made in accordance with Convocation policy and guidelines, applicable jurisprudence, past practice and the best long-term viability of the Compensation Fund.
Similar judgment is applied to ensure that decisions to close claims without a grant are made in accordance with the Act, the guidelines and past practice.
Reviews and signs all cheque requisitions and supporting documents and provides same to Finance to support grant payments.
Reviews reconciliation and statistical reports on claims and inquiries, and provides to Finance on a monthly basis, to allow for calculation and monitoring of the Fund balance and to determine annual levies for licensees.
Develops annual departmental budget and approves all invoices and expenditures related to departmental operations and Compensation Fund payments.
Relationship & Alliance Building
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.