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CRM Data Coordinator

July 6 2022
Categories Data Business Analyst, ERP, Packaged Software, SaaS, Information Technology, IP, Patents, Trademarks, Legal, Paralegal
Toronto, ON

The Team

Norton Rose Fulbright is currently seeking a CRM Data Coordinator within the Clients & Markets Support Team, on providing support across platform including; CRM and e-marketing. The role reports to the Data and CRM Operations Team Leader and will work closely with the Digital and CRM Specialists and wider marketing and business development teams. Primary responsibilities of the position are outlined below.

The Role

  • Processing CRM data change management tickets
  • Action CRM data clean-up plans, including mailing address conformity, missing email, duplicate contacts ensuring general standardization of the data.
  • Support CRM data requirements to integrate new lawyers into the firm
  • Monitor incoming out of office message and update the Interaction database accordingly
  • Promote or merge incoming contacts who subscribed through the Norton Rose Fulbright Canada web site.
  • Provide quality control for our outsourcing team contacts list pulled from InterAction database based.
  • Handle urgent email marketing requests and provide quality control for our outsourcing team email marketing work.

Skills and Experience Required

  • Understanding of email marketing principles to support list management functions
  • Experience with CRM applications and understanding of CRM concepts
  • Experience with InterAction (or other Client Relationship Management/contact database) software an asset
  • A working knowledge of HTML
  • The ability to embrace new technology and keep up to date with current trends in internet marketing
  • Excellent knowledge of Windows desktop applications, particularly Microsoft Excel
  • Must be able to meet tight deadlines and work under pressure.
  • Ability to work independently and as part of a team.
  • Positive attitude and enthusiasm.
  • Well organized, with attention to accuracy and detail
  • Bilingual (French and English) an asset

Please note that Norton Rose Fulbright Canada requires all Firm members to provide proof of full vaccination against COVID-19 prior to entering the workplace. Applicants who receive an employment offer will be required to provide proof of full vaccination upon arrival to the Firm as a condition of employment. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to religious, medical or other protected grounds. For applicants who require an accommodation, please contact TORHR_RH@nortonrosefulbright.comto discuss further.

Norton Rose Fulbright

Norton Rose Fulbright is a global legal firm. We provide the world's pre-eminent corporations and financial institutions with a full business law service. We have more than 3800 lawyers and other legal staff based in more than 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.

Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

Norton Rose Fulbright US LLP, Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP and Norton Rose Fulbright South Africa Inc are separate legal entities and all of them are members of Norton Rose Fulbright Verein, a Swiss verein. Norton Rose Fulbright Verein helps coordinate the activities of the members but does not itself provide legal services to clients.

Diversity and Inclusion

Diversity is an important firm value. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants, employees and partners will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.

To apply, please visit the Careers page of our website at We thank all candidates for their application, but will be contacting only those whom we select to invite for an interview.

Norton Rose Fulbright Canada LLP has an accommodation process in place that provides accommodations for employees with disabilities. If you are unable to apply for a position online or require any further accommodations during our recruitment process, please contact

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