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Counsel, Office of the Complaints Resolution Commissioner

February 6 2021
Industries Legal
Categories Administrative, Public, Regulatory, Govt., Corporate Secretary, Governance, Legal, Paralegal
Toronto, ON


Counsel provides legal process analysis, expertise and support to the Complaints Resolution Commissioner (Commissioner) and Manager in the review and resolution of complainant-initiated concerns about complaints closed by Law Society staff without formal discipline.


  • An LL.B. or J.D. and membership in good standing with Law Society of Ontario*.
  • Formal training in ADR theory and techniques is an asset.
  • A minimum of 7 years' related post-call experience in private practice and/or legal experience with a Regulatory body or government environment with exposure to administrative law.
  • Knowledge of the Law Society’s regulatory process, and in particular, solid understanding of the complaints review and resolution processes, or willingness to learn.
  • Proficiency in Microsoft Office applications, databases, and the Internet/Intranet.
  • Speaks and writes in a clear, articulate manner for individual and/or group situations.

*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

Client / Customer Service Planning

  • Assists in the development and maintenance of rules for the review and resolution processes within the confines of the Law Society Act as well as any applicable by-laws and policies.
  • Develops templates and other tools used by the office of the Commissioner for appropriate dissemination of information including Commissioner decisions.

Client / Customer Service Delivery

  • Acts as subject matter expert regarding legal processes and procedures for the complaints review and resolution processes, providing pre- and post-review meeting advice and consultation to the Commissioner and affected parties.
  • Reviews, analyzes, and summarizes files and related materials prior to complaints review and resolution meetings, and provides explanation, advice and clarification to the Commissioner and information to the complainants during review meetings.
  • Upon direction of either the Manager or the Commissioner, drafts correspondence with respect to pre and post-review meeting procedural issues and helps draft decisions for the Commissioner.
  • As directed, prepares communications and memoranda on behalf of either the Manager or the Commissioner, including assisting in the drafting and preparation of the Commissioner's annual report to Convocation.

People Leadership

  • Fosters a positive working environment by being a role model, clarifying goals, building the commitment of individuals, strengthening the team’s collective skills, and encouraging creativity and problem solving, collectively and individually.

Financial Responsibility

  • Assists the Manager as required in the preparation of the Commissioner's annual report to Convocation.


  • Conducts research regarding case law, statutory and regulatory issues on request of the Manager and the Commissioner, and in the course of preparing review meeting files and draft decisions for the Commissioner.

Team Membership

  • Provides guidance and advice to other staff members within the office of the Commissioner, and liaises with Counsel in Professional Regulation and other members of the Professional Regulation Division regarding pre-and post-review and resolution meetings.
  • Provides the Senior Coordinator, CRC, with information for input into the case management system, and helps to resolve issues raised by the Commissioner and Professional Regulation staff.

The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for a Code-protected recruitment-process accommodation known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at network