The City of Markham, an award-winning municipality with more than 353,000 residents, is Canada’s high-tech capital and most diverse community, enjoying a rich heritage, outstanding community planning and services, and a vibrant local economy. Committed to being a model of public service excellence, with a workforce that is representative of the population we serve, we are looking for people who share our values and are champions of innovative practices. Diversity is one of Markham’s strategic priorities, and we strive to develop and maintain an environment that is inclusive and creates a sense of belonging for all.
For more information on this role and to apply online, please visit our website at www.markham.ca/careers by May 16, 2021.
Join us and make a lasting difference!
The Supervisor, Business Licensing & Standards is responsible for managing the operations and leading the development of Markham’s municipal licensing & standards programs; providing policy expertise, identifying gaps, and developing policies and recommendations that are aligned with the City’s strategic priorities and digital services transformation objectives.
The Supervisor, Business Licensing & Standards is a part of the Department’s management team, and participates in broader corporate initiatives affecting Licensing, including the integration of new information technologies, corporate and business processes.
Key Duties & Responsibilities
Providing policy expertise, identifying gaps, and developing policies and recommendations that are aligned with the City’s strategic priorities and digital services transformation objectives:
Leads a small team of standards & compliance officers & undertakes general management responsibilities
Develops compliance, training and education programs for licensees, staff and the public
Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.