Investigator (Victoria)

August 21 2019
Industries Arts, Entertaiment, Culture and Leisure
Categories Bank, Insurance, Financial Services, In-house, Industry, Contract administrator, Bankruptcy, Insolvency, Restructuring, Litigation, Criminal, Penal
Victoria, BC

At BCLC, we play fair. We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services.

At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we've evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.

Job Summary:

The Investigator provides investigative services to an assigned portfolio within the CS&C Division, and more specifically: eGaming Investigations, Lottery Investigations, Casino Investigations and Anti Money Laundering (AML) Investigations. The role conducts highly diverse, complex investigative work involving gaming related offences, player complaints and illegal or unauthorized gaming activities as well as implementing effective risk control processes to protect core business principals.

Job may be subject to the requirement for travel (including weekend and evening work and on occasion being on the road for periods of one or two weeks at a time).

Key Accountabilities:

  • Regularly reviews the assigned portfolio, promoting high visibility and awareness and security, in casinos, community gaming centres, bingo halls, lottery retail outlets and BCLC online gaming (eGaming).
  • Maintains and manages strong working relationships with various internal contacts and departments, in addition to various internal stakeholders including the player/public, vendors/suppliers, service providers/retailers and regulatory and government bodies in order to ensure complaints are responded to appropriately, the correct authorities are notified and follow-up is complete.
  • Conduct and analyze player interviews to determine appropriate oversight measures required and to gain intelligence on illegal gaming activities in the Province.
  • Conducts regular reviews of service providers/vendors to ensure the level of compliance and service standards are being adhered to in both land based facilities and online environments.
  • Conducts investigations of a criminal and regulatory nature including consumer complaints.
  • Review and analyze player gaming activities and suspicious behaviours for FINTRAC reporting purposes to conform with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
  • Attend internal and external meetings with Law Enforcement agencies, AML partners and stakeholders for information-sharing purposes.
  • Gathers, secures and analyzes evidence and legal documentation relating to a criminal investigation and/or prosecution of person(s) involved in gaming related crimes.
  • Conducts interviews in both a regulatory and criminal environment ensuring that the applicable standards of evidence are met.
  • Regularly interprets, applies and recommends standards, policies and procedures and ensures the Criminal Code, Provincial Gaming Statutes, other regulatory reporting requirements are followed to protect the integrity and security of gaming in the Province of BC.
  • Acquires and maintains applicable training and certifications as required by BCLC policy.

Minimum Required Qualifications

Education and Experience

  • A Certified Anti-Money Laundering Specialist (CAMS) or equivalent qualification or working towards CAMS certification.
  • A degree or diploma in business, criminology or equivalent training or coursework in gaming operations or law enforcement;
  • 3-5 years’ senior level experience in gaming operations within a Casino, Community Gaming Centre or other gaming related industry, including at least 2 years at a leadership/supervisory level;
  • 3-5 years’ operational experience in BCLC across multiple business lines;
  • 3-5 years’ experience in law enforcement or regulatory agency with a background in Financial Crime investigation;
  • An equivalent combination of education and/or experience may be considered.

Technical Requirements

  • Working knowledge of MS Office Suite, including Excel, Outlook, and Word;
  • Knowledge of building security systems is preferred;
  • Knowledge of the Criminal Code as it relates to Money Laundering, Proceeds of Crime, theft, fraud, cheating at play, counterfeits and other casino related offenses;
  • Knowledge of the Proceeds of Crime (money laundering) Act & Regulations;
  • Knowledge of Casino and CGC, Lottery or eGaming Operations and policy requirements;
  • Knowledge of both the Security and Surveillance functions within the Casino and CGC environment;
  • Knowledge of the Criminal Justice system including relevant statutes;
  • Excellent written and verbal communication skills with the ability to give evidence in court;
  • Ability to gather and secure evidence relating to criminal investigation and prosecution of persons involved in gaming related crimes;
  • Ability to analyze complex financial data and develop optimal recommendations and solutions;
  • Ability to conduct interviews and obtain thorough written statements in accordance with legal standards;
  • Ability to conduct audits and analyze financial statements;
  • Ability to manage and direct investigations and staff both from within BCLC and all applicable service providers;
  • Ability to liaise with and assist police and Crown Counsel in the investigation and prosecution of persons involved in gaming related crimes;
  • Self-motivated with the ability to work without direct supervision.

Working Conditions:

  • Valid driver’s license and personal vehicle
  • Job may require travel (including weekend and evening work and on occasion being on the road for periods of one or two weeks at a time).

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada.

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