At MD Financial Management, we have one mandate: to help Canadian physicians achieve financial well-being by focusing on their distinctive needs and operating in their best interests. Our commitment to work/life integration, employee well-being and ongoing learning are key factors that contribute to our overall success.
For the sixth consecutive year, MD Financial Management has been recognized as one of the Achievers 50 Most Engaged Workplaces™ in North America. The annual award, given by Achievers—an industry-leading provider of employee recognition and engagement solutions—commends top employers that display leadership and innovation in engaging their workforces.
What You Will Do:
The Regional Trust Officer’s primary responsibility is to lead the client relationship and administration activities for estate and trust settlement.
Proactively manages relationships with family members and others during settlement of deceased clients’ estates
Arranges to meet with beneficiaries/co-executors/co-liquidators for initial client meeting to obtain key documentation required to commence with estate settlement
Completes an initial assessment of requirements for safeguarding and appraisals for real estate, household items and personal effects
Liaises and consults with Senior Trust Officer (STO – Home Office)) during the estate and trust administration with assistance and support of Regional Trust
Administrator, Senior Trust Administrator, Tax Officer and Estate & Trust Advisor
Prepares initial estate documentation and related forms ensuring thoroughness, accuracy and consistency to be forwarded to Central Administration (Home Office) to commence with administration activities
Follows relevant provincial legislation and MD policy during estate settlement process
Proactively communicates frequently with co-executor and beneficiaries with status updates (letter, phone or e-mail)
Identifies matters requiring the exercise of executor/trustee discretion, and participates in the discretionary decision process by gathering relevant client information, making recommendations to Discretionary Committee, as required
Participates in collaborative tax planning and execution of strategy with Senior Trust Officer and Tax Officer to minimize income tax owing by estate, beneficiaries or deceased
Follows up as necessary to obtain documentation, personal information, statutory declarations, distribution instructions, tax information, releases, approvals, to ensure administration is on plan
Testamentary Trusts and Powers of Attorney:
Prepares trust documentation and related forms ensuring thoroughness, accuracy and consistency to be forwarded to Central Administration (Home Office)
Conducts periodic reviews with clients
Reviews and approves invoices and funding requests from beneficiaries
Prepares documentation and participates in discretionary decisions
Proactively manage relationships with clients
Network and promote MDPT services to MDPS and beneficiaries to identify new business opportunities for MDPT
Frequent travel within territory
Participate in in-house seminars
Takes efficient and timely actions in an effort to meet/exceed MDPT’s client service commitments
Communicates regularly with MDPT Team Members both informally and formally, to ensure efficient and timely flow of information to all interested parties; conveys technical material in a manner that is understandable, verbally and in writing
Maintain appropriate client records on information systems
Act as backup to the Estate and Trust Advisor on technical matters, as required
What You Need:
University Degree or Equivalent
Accreditation (TEP or CETA) from STEP Canada or (MTI-Personal Trust) CSI Global Education Inc., or equivalent
Knowledge of relevant legislation, taxes and government filing requirements regarding estates and trusts
Strong knowledge of PC applications, including Excel and MS Word
Five to ten years’ experience in estate and trust administration
Strong client relationship management experience
Detailed knowledge of trust systems and reporting
What You Bring:
Stewardship of the client experience
Strong organizational skills and a high level of attention to detail
Outstanding interpersonal skills – able to deal with sensitive and difficult client
situations in a gracious and professional manner
Excellent communication skills
Flexible and adaptable
Self-motivated, resourceful and takes initiative
Ability to work cohesively with peers and service partners
Ability to guide and mentor others in estate and trust settlement process
What Success Looks Like:
You are passionate about the MD value proposition and actively look to serve clients.
You are constantly learning and honing your skills.
You are technology savvy and endeavour to find new and exciting ways to use
technology in the servicing of your client.
You feel rewarded and recognized in a way that inspires you to do your best work.