Job Detail

Worker Advisor

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Job Summary

Ministry of Labour
Location

Waterloo ON

Posting date

Industries

  • Public administation

Categories

  • Labor - Employment

Discover the rewards of making a difference by joining our caring, dedicated, and professional team! The Office of the Worker Adviser seeks 2 individuals to represent workers on disputed Workplace Safety and Insurance Board (WSIB) claims.

What can I expect to do in this role?

As part of this professional team, you will:
• work on files from early resolution up to and including Workplace Safety and Insurance Appeals Tribunal (WSIAT) appeals and hearings
• give advice and educate workers and worker organizations
• co-ordinate multiple cases using a case management system
• investigate circumstances of claim by obtaining and analyzing relevant information and conducting interviews
• advise and direct injured workers, survivors, their families and community partners regarding issues and evidence required for a successful resolution
• advocate and present cases on behalf of clients at all appeal levels
• prepare clients and witnesses for hearings or appeals
• make written or oral presentations to Appeals Resolution Officers and WSIAT panels

Location: Waterloo

How do I qualify?

Mandatory

• You are licensed by the Law Society of Upper Canada and entitled to provide legal services in Ontario OR you are currently employed with the Office of the Worker Adviser (OWA) or the Office of the Employer Adviser (OEA) and covered by the exemptions for the stated offices, as determined by the Law Society of Upper Canada.

Technical Knowledge

• you have demonstrated knowledge of the Workplace Safety and Insurance Act, and related legislation
• you have knowledge of alternative dispute resolution and negotiation techniques to make successful arguments and promote early resolution
• you have knowledge of medical and legal terminology as it relates to workplace insurance matters

Research, Analytical and Problem-Solving Skills

• you have knowledge of research, analysis and evaluation techniques
• you can probe in interviews, gather and assess case information and develop case strategies and arguments

Team Work, Leadership and Relationship Management Skills

• you are able to provide input in other cases and develop improved procedures
• you have leadership, relationship management, client service, and problem-solving skills to ensure quality service and bring about successful conclusions to cases
• you are able to quickly establish working relationships and client confidence

Communication, Relationship Management and Customer Service Skills:

• you have oral communication skills to provide advice and information, interview witnesses (questioning, cross-questioning) and present evidence and arguments at hearings
• you have written communication skills to obtain complex information from experts and create effective submissions to adjudicators
• you have relationship management skills to establish client trust and confidence and work effectively in a team environment
• you have an understanding of the client/consultant relationship with a respect for confidentiality

Case Management, Organizational and Planning Skills:

• you can manage a caseload and develop community outreach plans
• you can meet deadlines in a high-volume environment

Computer Skills

• you are proficient in the use of common office software (e.g. spreadsheet, word processing, presentations, graphics, case management)

Salary Range: $1,433.06 - $1,786.10 per week

Additional information:

  • 2 Temporary, duration up to 12 months, 155 Frobisher Dr, Waterloo, West Region


Please apply online, only, at www.ontario.ca/careers, quoting Job ID 108274, by Monday, June 26, 2017. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario's Human Rights Code.

www.ontario.ca/careers